Returns Policy

Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

To return your product, you should mail your product to:

Gaiam UK Returns  
38 Church Street
Reigate
Surrey
RH2 0AJ
United Kingdom


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should also consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email to enquiries@gaiam.co.uk, then send your item to:

Gaiam UK Returns
38 Church Street 
Reigate
Surrey 
RH2 0AJ
United Kingdom